Return
Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If you wish to return your product for a refund, we will assist you in arranging the return via DHL. Please use our return form to start the return process. A portion of the shipping and handling cost will be non-refundable as a return fee.
| Region | Return Fee |
|---|---|
| Sweden | Free |
| EU Markets | 20€ |
| US | 40 USD |
| UK | 40€ |
| Non-EU Markets | 40€ / 400 SEK |
Please note: Due to limitations with the Swedish Postal Service (Postnord), we are unable to reliably receive returns sent via regular mail. All returns and exchanges must be sent via DHL / DHL Express using our return process.
If you choose another method or do not follow our return procedure, you will be responsible for all related costs, and we may reject the return or deduct additional fees and administrative charges from your refund.
The shoes need to be returned in the same condition they arrived in, unused, fully labelled and with the original packaging. Sweyd will not accept returns if the shoes have been worn. When you return your order make sure to include original invoice.
RETURN ADDRESS:
Sweyd (Carl Hallerfelt fors AB)
Ynglingagatan 23 Garaget
11347 Stockholm
SWEDEN
CLEARLY MARK YOUR PARCEL
Returned Product
Original order number: *write order number here*
With your preferred carrier, always chose the option: "returned goods" or “return”.
Please read our Shipping Policy & Complete the form before you return any products to us.
Don't hesitate to contact us at order@sweyd.se if you have any further questions.